Q: What is Vista ?
Vista is the newest version of WebCT that we are now using at Kent State University . To login to Vista go to http://vista.kent.edu

Q: Where do I go to log on to my course ?
To access Vista in your browser address bar type: http://vista.kent.edu . To reach Vista if you have logged into Flashline: Click on the My Courses tab and then on vista.kent.edu on the left-hand navigation.

Q: What is my login ID and password?
Use your Flashline username and password to login to Vista .

Q: I bookmarked Vista on my computer, but when I tried to access Vista from it, it wouldn't open the login page.
Do NOT use bookmarks with Vista . Type the URL http://vista.kent.edu in the address bar of the browser.

Q: I cannot get to the Vista login page.

-Go directly from your browser to Vista by typing http://vista.kent.edu in the address bar .If you add a Vista page as a "Favorite" (or Bookmark) it may not open the page and boot you out.
-Under IE Tools/ Internet Options/ Privacy, reset your "cookie permissions" settings to select (checkmark) "always allow session cookies".
- Disable any accelerators (like EarthLink Accelerator, BellSouth Accelerator Technology, as well as any personal Internet accelerators you may have downloaded and installed ) you might be using along with your ISP.
- Disable any personal Firewalls (such as Zone Alarm) and pop-up blockers (AOL, EarthLink, Norton) during your Vista session.
-Uninstall any 3rd party Search Bars (like HotBar or WebSearch). They are known to give trouble with Vista login and activity.

Q: How do I know my browser is supported and correctly configured?
Click on the Run a Browser Check link on the Vista log in page. The basic browser setup to run Vista and the most common set of browser plug-ins can also be found through the WebCT Browser tune-up page at http://www.webct.com/tuneup.

Q : I can log on to Vista , but I keep getting kicked back to the Log In page.
This problem sounds like it's related to the cookies and how the cookies are handled by your browser and personal firewalls. Make sure that you are using a supported browser and that you have configured your browser properly, you have uninstalled any browser toolbars and that you have disabled any popup blockers.

If you are using AOL; connect to the Internet using AOL, then minimize your AOL browser. Then, open a supported browser (Like Internet Explorer or Netscape) and log into Vista . To view a list of supported browsers go to http://www.webct.com/tuneup/viewpage?name=tuneup_browser_tuneup_information

Q: I can log on to Vista, but my browser shuts down as soon as I click on a course title.
Make sure that you are using a supported browser, that you have configured your browser properly, you have uninstalled any browser toolbars and that you have disabled any popup blockers.

Q: I can log on to Vista, but I get the error message "Error: Session Already Running."
You cannot have more than one Vista window open at a time. Try closing all browser windows and logging in again.

1) Make sure you have all the right browser components including Java 1.4.2 to interact with Vista .

2) If you have an additional search bar (Google, Hotbar, etc,) that has been installed on your browser by a third party, this may cause this error also. Try removing this from your Control Panel >> Add/Remove Programs and trying again after restarting.

3) Don't try to access Vista from a bookmark or Favorite link.

4) In Vista , do not right click and select "Open in New Window" or (without closing your browser) return to your log in page and log in again.

5) You may have spyware and/or a browser hijacker on your computer that is causing your problem. Download and run Ad-Aware/Spybot to remove any suspected spyware.

6) Disable any "Accelerators" that maybe used in conjunction with your ISP. This would include Earthlink Accelerator, BellSouth Accelerator Technology, etc.

7) Clear your cookies.

8) Don't use a bookmark to get to Vista .  Instead type http://vista.kent.edu into the address bar.  Bookmarks confuse Vista .

9) Clear you ID cache.

Q: I cannot access the Chat window or attach an assignment.
You need to have the latest version of Java (Sun) installed on your computer. If you're not sure if you have Java, you can check here: http://www.java.com/en/download/help/testvm.jsp

You must have Java enabled in order to use WebCT Vista.

Q: I can't access Discussions and/or Quizzes in my WebCT course.
If you are running the Personal Firewall/Internet Security Suite, try disabling everything except VirusScan.

Q: I can't access any PDFs in my course. I get the error message "There was an error opening this document."
You should set your browser to hide friendly HTTP error messages.

For Internet Explorer: From under tools in your browser click Internet Options. Under the Advanced tab scroll down to Browsing and uncheck the Show friendly HTTP error messages.

When you are finished in Vista for a session, remember to log out. If you are working on a "public" computer in a lab or library, if you don't log out, another user access your courses in Vista . So always make it a practice to click "Log Out" in the upper right corner of the Vista window as you leave the Vista session.

Q: Why are some of my Vista pages not loading correctly?

Q: Can any student access courses on Vista ?
Any student who is registered for and enrolled in a course in Vista can see all of their courses when they login to their account in Vista .

Q: How do I remove old courses from my list of courses in my Vista ?

Q: Where can I get support for WebCT Vista?
Go to the Help website - http://helpdesk.kent.edu

What is Vista ?

Vista is the newest version of WebCT that we are now using at Kent State University . To login to Vista go to http://vista.kent.edu.

How do I log in to Vista ?
To access Vista in your browser address bar type http://vista.kent.edu . There is no login to your vista course from Flashline.

I already have a course in WebCT CE, can I get a course in WebCT Vista ?
Yes. We are encouraging faculty to put new course development into Vista. WebCT CE and WebCT Vista are being maintained concurrently to make an easier transition to Vista, but WebCT CE will be phased out by Dec. 2005.

 How can I request a course in Vista ?
Please email the course title (for example: Statistics I for Educational Services) and Section title (for example: EDUC 75510) to ppalvan1@kent.edu or jgdeon@kent.edu with your First and Last name and Flashline username.

 What is My WebCT?

The My WebCT page is your window into Vista from which you can access all of your courses. From the MyWebCT page, you can see course announcements, calendar, access bookmarks, and read other announcements as posted from the Kent State administrator.

Can I create a Vista guest account?
In Vista you do not need a guest account to see a preview of the course. In your course, click on the Student tab. The Student tab allows you to view the course as the students will see it. You can take quizzes and assignments

How can I view my course as a student sees it?
From the Homepage of your course click on the Student View tab. The Student View tab allows you to log in as a student and access the student view of all of the components that have been added to the Home Page and you can go to the student view of any of the tools that have been added to the Course Toolbar .

  Student Management-

How do I upload roster?

Please go to https://vistautils.kent.edu/vistautils/login.aspx to request your roster uploads. You must log in with your Flashline username and password. You will need to enter the 5-digit CALL number(s) for your section(s) to link to the correct roster(s) in SIS.

The list you will see includes the course(s) in Vista for which you are a section instructor. Rosters are uploaded in a batch process that runs daily. Therefore, you will NOT see your students immediately after you complete this web form.

How do I enroll another user to my course in a specific role?

1. From the MyWebCT page, select your course.
2. Select the Teach tab, and then click the Gradebook link. The gradebook will appear.
3. From the Members tab and click the Add Members to Section button. The Add Members screen will appear.
4. Enter the user's Flashline username and select the roles you would like that user to have (Instructor, designer, student, TA or Auditor).
5. Click Add . The user's information will appear.
6. Click Save . The Add Member Confirmation screen will appear.
7. Click OK .

How do I unenroll a student from my course?

•  From the myWebCT Vista page, select your course.

•  Select the Teach tab, and then click the Gradebook link. The gradebook will appear.

•  Select the Members tab.

•  Click on the name of the student. From the menu that appears, click the Access Denied icon to deny access (or Remove to delete the student's name from the list).

To deny access to multiple members:

1. Next to each member to whom you want to deny access, select the check box.

2. Click Deny Access . The Access Denied icon appears next to each member's last name and all selected members are denied access to the section.

How do I edit student information?

1. From the myWebCT Vista page, select your course.
2. Select the Teach tab, and then click the Gradebook link. The grade book will appear.
3. Select the Members tab.
4. Click on the name of the student. From the menu that appears, click on Edit Member icon.

How do I allow a student access to my course if I have previously denied it to them?

•  From the MyWebCT page, select your course.

•  Select the Teach tab, and then click the Gradebook link. The gradebook will appear.

•  Select the Members tab.

•  Click on the name of the student. From the menu that appears, click Grant access. The Access Denied icon disappears and the member is granted access to the section.

Where do I find information on Webdav?

The WebCT website has information available for download.

What do I do if I'm having trouble with Webdav?

WebCT provides a link to Webdav workarounds .